Shipping policy

At Chroma Designed, every poster is custom-printed to order just for you. Because of this, please allow time for both production and shipping.

Order Processing & Production Time

All of our posters are made specifically for you once your order is placed.

Production Time: It typically takes 2 to 5 business days to print, package, and prepare your poster for shipment.

Please note that production times may increase slightly during peak holiday seasons.

Shipping Times & Rates

Once your poster has been printed and processed, it will be handed over to our shipping carriers. Shipping times depend on your location.

United States: 3 to 7 business days

Canada: 5 to 10 business days

International / Rest of World: 10 to 30 business days

Shipping rates are calculated live at checkout based on your delivery address and the size of the poster(s) ordered.

Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing a tracking number. Please allow 24 to 48 hours for the tracking link to update with the carrier's initial scan.

Customs, Duties, and Taxes
For international orders outside of the United States, your shipment may be subject to import taxes, customs duties, and fees levied by the destination country. Chroma Designed is not responsible for these additional charges; they are the sole responsibility of the customer.

Damaged or Lost Packages
We want your posters to arrive in perfect condition. Our prints are carefully rolled and shipped in durable mailing tubes or rigid packaging.

Damaged in Transit: If your poster arrives damaged or creased, please contact us within 14 days of delivery at [Insert Support Email Address]. Please include a clear photo of the damaged poster and the packaging, and we will arrange a replacement for you at no additional cost.

Lost Packages: If your tracking information shows that your package has been stuck in transit for an unusual amount of time, please reach out to us so we can investigate with the carrier.

Address Errors
Please double-check your shipping address at checkout. We are not responsible for packages that are lost, delayed, or returned to sender due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, the customer will be responsible for the reshipping costs.